800
Resources
365
Working Days
24
Hours
100+
Clients
Remote Managed Services
Established managed services processes, best practice, Standard
Cost effective, Scalable, Flexible
Reliable, Transparent, Clear and established SLAs & KPIs
Highly trained resources
Managed Services
Cost effective, Remote Service Managed Services
As IT companies and telecom operators facing mounting infrastructural costs and continued competition, managing CAPEX & OPEX becomes crucial to sustain an effective business. That is why most companies adopt Managed Services outsourcing model to overcome these challenges. This is a win-win model as companies can gain economic value and lower their risks associated with their network operation.
To preserve benefits for telecom operators and minimizing their risks, At BPJSOFT we offer Cost effective Managed services solution for IT and Telecom companies with our highly experience team and effective strategies. We have over 16 years of hands-on experience in this field.
Managed Services
Rich portfolio & Services
We provide businesses with many different types remote and cost effective managed services. Our portfolio includes services for IT, Telecom, Network Infrastructure & Cloud Infrastructure. We manage everything from start to finish.
IT Managed Services
Telecom Managed Services
Our Highlights:
& Key benefits
- Improved Vendor Management
- Reducing Operational Risks/Costs
- Single point of contact (POC) for all inquires
- Preserving benefits for your company
- Financial Risk sharing associated with network operation
- Increased business Focus on their core business functions
- Higher service availability
- Clear service level agreements (SLAs)
- ensuring customer support reliability
- Instant access to our highly trained talents and resources
- Higher revenue generation cause of improved and guaranteed customer satisfaction
Managed Services
Key Highlights
As more business are outsourcing their MS operations to gain more advantage over their competitors and save more capital while focusing on their key business functions, here at BPJSOFT we provide business with established managed services processes, highly trained and experienced team, offshore resources. This will enables our clients to gain huge cost saving and increased focus on their core business functions.
Advanced supports
research and developments, business counselling and specialized experts who have profession in network, database, hardware, operating systems, and DevOps.
Agility and Scalability
Our managed services solution can be customized and tailored based on client requirements. Required change requests, maintenance requests and future enhancements can be applied thru effective processes.
on- site & Off- site Services
Based on client requirements, budget plans and industry we can provide and offer both o-site and off-site services to our clients
Our MS Portfolio
Established Processes, Great Team
Previous
Next
Technical Operation
System management
Data Migration manag.
24/7 tech. support
Configuration manag
Data integrations
Intelligent Analytics
Analytical reporting
Offer control manag.
Capacity planning
Advanced & Transparent MS
Support Services
support services can be customized based on the client requirements. This includes 24*7 monitoring services, field supports and service desk.
Application Management Services (AMS)
cost effective AMS includes day to day applications monitoring, health check, troubleshooting and enhancement support.
Advanced Support Services
professional advance support services includes research and development, vendor management, DeVops, BSS/OSS transformation and business counseling.
Business Operation
Analysis, testing services, checking reports and data retrieval. telecom Business operating and process, billing and revenue management, account receivable and debts collection (AR&DC), resource and inventory management, customer management, products and tariff management
Infrastructure Management Services (IMS)
comprehensive IMS includes storage, network and back up management, operating system management, server management, disaster recovery and data base administration.
Customizable Services
Customizable solutions according to each customer’s specifications and challenges.
Processes
MS Support Levels
Level-1 Support
Field Support.
24/7 Monitoring.
Service Desk.
01
02
Level-2 Support
Application Management Services (AMS).
Infrastructure Management Services (IMS).
Business Operation support (BOS).
Level-3 Advanced Support
R&D.
Business Support.
Specialized Support (network, OS,, Hardware, DB).
03
MS for CRM & Billing & Online Charging (OCS)
Subscriber management
subscription, information, Account management.
Customer service management
Customer Care, interactions.
Order service, processing, monitoring and evaluation, support.
Inventory Management
Inventory Configuration and management.
Report Platform
Data source, presentation, integration and storage.